Terms & Conditions

1. Aquatic Physio Exercise Australia Commits to:

  • Communicate clearly with you about your health, suitability for aquatic physiotherapy, assessment, exercise programs and goals
  • Communicate clearly with any other health professionals involved in your care with your permission
  • Being on time for assessment and aquatic physiotherapy sessions
  • Have additional and up to date training and experience in aquatic physiotherapy
  • Cover sessions with another aquatic physiotherapist if illness limits the availability of your usual aquatic physiotherapist
  • When not able to provide replacement staff or when there are issues with the pool then to provide as much notice as possible of any cancellation.
  • Abide by the professional standards and code of ethics of the Australian Health Professionals Registration Association
  • Abide by the professional standards and code of ethics as members of the Australian Physiotherapy Association
  • Ensuring the privacy of your personal health information
  • Treat you with respect and not discriminate

2. Aquatic Physio Exercise Australia asks you to commit to:

  • Try to follow recommendations and advice from your physiotherapist to achieve the best outcomes
  • Treat all staff and other participants of the program with respect
  • Accepting that in situations when a physiotherapist is unwell that another physiotherapist may cover some of your sessions
  • Accept that in some situations related to staff illness or pool maintenance issues that your session may be cancelled.
  • Read and acknowledge all of our terms and conditions.

3. Consent to treatment, communication and privacy

Verbal consent to record personal health information will be requested during all phone conversations prior to making any notes on health information. Written consent prior to physical assessment and aquatic physiotherapy will be received.

All assessment, treatment and changes in exercise programs will be discussed to aim to maximise improvements and minimise symptoms. Aquatic Physio Exercise Australia abides by a strict privacy policy. We maintain the security of personal health information at all times and ensure that this information is only released with your expressed written consent or where it is required by law.You will not be contacted about promotions or events unless you have given permission to be contacted. If you have given permission to be contacted then you can unsubscribe to this contact any time.

4. Payment & refunds

Payment is required prior to the start of the aquatic physiotherapy program to reserve your place in the session at the time and in the location that is most convenient for you. An overview receipt for this payment will be issued immediately.

Individual invoices will be issued with each session. These individual invoices can be used for rebate from private health insurance if you have cover. In the event that the participant in the program becomes unwell or is unable or decides against completing the remainder of their aquatic physiotherapy program then a credit or a refund for the remaining sessions will be issued. When not able to provide replacement staff or when there are issues with the pool leading to cancellation of the session then the cost of the session will be refunded in full to you.

Free services offered are not redeemable within another program at another time, are not redeemable in cash or products and are not transferable or saleable.
Aquatic Physio Exercise Australia reserves the right to change the terms and conditions without notifying you (except with regard to payment and refunds if you are a current client).

Please do not hesitate to contact us if you have any questions about our terms and conditions.

To report any problems with this website, please contact Aquatic Physio Exercise Australia  at info@aquaticexerciseaustralia.com.au
By accessing, using or downloading material from this website you agree to follow and be bound by these Website Terms of Use, which constitute a legal contract. If you do not agree with them, please do not use this website. These Terms of Use may change without notice, so do check them from time to time.

5. Website Terms of Use

Intellectual Property

This Website and its content are protected by law, including copyright in its domain names, layout, text, images, photographs, illustrations, logos, animations, audio clips, video clips, software, and all products, services, processes and technologies described on the Website (Material). Aquatic Physio Exercise Australia or its licensors own this Material, unless indicated otherwise or referenced to another source.

Using the Website

This Website is for your personal, non-commercial use. All rights not expressly granted on this Website are reserved by Aquatic Physio Exercise Australia unless noted otherwise. No part of this Website or its content may be sold, modified, copied, transmitted, displayed, reproduced, republished, licensed, framed, uploaded, posted or communicated, except for personal, non-commercial use.
If you wish to use any content from this Website in any way, please email Aquatic Physio Exercise Australia (info@aquaticexerciseaustralia.com.au) or the relevant copyright holder or owner for written permission.
You may use this Website only for lawful purposes and in accordance with these Terms of Use. You must not use the Website to spam, transmit or upload any material that contains viruses or any other harmful programs or that breaches any laws, including intellectual property or privacy rights, or otherwise interfere with or disrupt the Website.

Medical and Exercise Information

Medical and Exercise information presented on this Website or any linked website is for information only. It is not a substitute for professional medical advice. Do not use this information to diagnose or treat a health problem or disease without consulting a qualified health care provider. Please consult your health care provider if you have any questions or concerns.

Disclaimers, Warranty Exclusions and Limitation of Liability

Aquatic Physio Exercise Australia publishes the Website and its content in good faith, taking care to ensure accuracy and currency of information, but makes no warranty and accepts no responsibility for any error, omission, inaccuracy, misleading information or anything done or not done if you use, download, or act in reliance on any representation, information or data contained, linked or distributed through this Website.